E-Mail Message:

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Labels
alertname = OTCS_AGENTs_Distributetagent_not working
HID = OTCS1001
Help = OTCS1001 distributedagent not working
env = PRD
instance = localhost:10102
instanceIndex = 4
job = OTCS_PROD
llagentsDisplayName = OTCS0801BE01
llagentsInfoIndex = 22
llagentsJobName = distributedagent
llagentsStatus = OK
severity = critical
team = otcs
Annotations
description = They dont change the State since 15min
summary = Content Server Distributet Agents not Working(instance localhost:10102)

Applies to

System	Version	Approved

System	Version	Approved
opentext Content Server	16.x	Yes
opentext Content Server	20.x	Yes
opentext Content Server	21.x	Yes
opentext Content Server	22.x	Yes
opentext Content Server	23.x	Yes
opentext Content Server	24.x	pending

Summary

The distributedagent need to Run 1.6h and Restart after that. if they Stuck we need to Restart the Services.

Sources of Errors

Source	More Infos

Source

More Infos

Database

Database Locks of Tables
1. Oracle Database
  1. Select for Database Lock
    select (select username from v$session where sid=a.sid) blocker, a.sid, ' is blocking ', (select username from v$session where sid=b.sid) blockee, b.sid from v$lock a, v$lock b where a.block = 1 and b.request > 0 and a.id1 = b.id1 and a.id2 = b.id2;
  2. Solution: → Contact your DB Admin he can Remove the Lock.
2. SQL
  1. SQL Server Locks, Blocked Processes, and Two Easy Ways to Find Them | Diagram (wearediagram.com)