E-Mail Message:

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Alerts Firing: Labels: alertname = BlackboxProbeFailed HID = WWW0102 Help = WWW0102 Blackbox probe failed env = TEST help = OTCWS0101 hid = OTCWS0101LB instance = https://dmstecapiXYZ.XYZ.COM/cws/services/MemberService job = blackbox_exporter_otcw severity = P4 severity_desc = High team = hit-opsgenie Annotations: description = Probe failed VALUE = 0 LABELS: map[__name__:probe_success env:TEST	Open

Summary

ECMLink is not responding and SAP might not be able to communicate with OT Content Server.

Sources of Errors / Solution

1. Check if instances are responding https://dmstfe1.DOMAIN.CH:8290/otsapxecm/services/ECMLink if 1 is true check 2.

2. Check if loadbalancer-address is responding https://dms.DOMAIN.CH:8290/otsapxecm/services/ECMLink

3. if 1 is false

   1. check if application-server is running, try restarting it

   2. check if firewall is blocking the port

   3. check if enough memory / disk-space can be allocated

4. if 2. is false check if loadbalancing-configuration is set correctly

5. if 2 is true you´re done!