OTCS1004 notify agent not working

Owned by Jonathan Handel
Last updated: Oct 14, 2024
2 min read

E-Mail Message:

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Labels
alertname = OTCS_AGENT_otcoreshareagent_not_working
HID = OTCS1003
Help =

https://handel.atlassian.net/wiki/spaces/HITID/pages/855080961


env = PRD
instance = localhost:10102
instanceIndex = 4
job = OTCS_PROD
llagentsDisplayName = OTCS0801BE01
llagentsInfoIndex = 30
llagentsJobName = daagent
llagentsStatus = OK
severity = critical
team = otcs
Annotations
description = They dont change the State since 15min
summary = Content Server otcoreshareagen Agents not Working(instance localhost:10102)

 

Applies to

System

Version

Approved

System

Version

Approved

opentext Content Server

16.x

Yes

opentext Content Server

20.x

Yes

opentext Content Server

21.x

Yes

opentext Content Server

22.x

Yes

opentext Content Server

23.x

Yes

opentext Content Server

24.x

pending

Summary

The distributedagent need to Run 20m and Restart after that. if they stuck we need to Restart the Services.

Sources of Errors

  1. Database Locks of Tables

    1. Oracle Database

      1. Select for Database Lock

        select (select username from v$session where sid=a.sid) blocker, a.sid, ' is blocking ', (select username from v$session where sid=b.sid) blockee, b.sid from v$lock a, v$lock b where a.block = 1 and b.request > 0 and a.id1 = b.id1 and a.id2 = b.id2;

      2. Solution: → Contact your DB Admin he can Remove the Lock.

    2. SQL

      1. SQL Server Locks, Blocked Processes, and Two Easy Ways to Find Them | Diagram (wearediagram.com)

 

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