E-Mail Message:

Text	Picture

Text

Picture

Labels
alertname = OTCS-clusterRunAvgTime
HID = OTCS0905
clusterDisplayName = DEV FE01
clusterIndex = 3
clusterinstanceDisplayName = OTCS0801FE02
env = DEV
instance = localhost:10105
job = OTCS_DEV
severity = critical
team = otcs
Annotations
description = Content Server Cluster High Avg Request Time over 30s VALUE = 130.234 LABELS: map[__name__:clusterRunAvgTime clusterDisplayName:DEV FE01 clusterIndex:3 clusterinstanceDisplayName:OTCS0801FE02 env:DEV instance:localhost:10105 job:OTCS_DEV] Help: OTCS0905 Content Server Cluster High Avg Request Time
summary = Content Server Cluster has High Avg Request Time (instance localhost:10105)

Applies to

System	Version	Approved

System	Version	Approved
opentext Content Server	16.x	Yes
opentext Content Server	20.x	Yes
opentext Content Server	22.x	Yes
opentext Content Server	23.x	Yes
opentext Content Server	24.x	pending

Summary

The Content Server has a high Average Request Time. All Request are Very Slow. Usualy the Thread count going up.

Sources of Errors

Database Locks of Tables
1. Oracle Database
  1. Select for Database Lock
    select (select username from v$session where sid=a.sid) blocker, a.sid, ' is blocking ', (select username from v$session where sid=b.sid) blockee, b.sid from v$lock a, v$lock b where a.block = 1 and b.request > 0 and a.id1 = b.id1 and a.id2 = b.id2;
  2. Solution: → Contact your DB Admin he can Remove the Lock.
2. SQL
  1. SQL Server Locks, Blocked Processes, and Two Easy Ways to Find Them | Diagram (wearediagram.com)
To many request from the Clients
1. Waiting Waiting…