E-Mail Message:

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Labels
alertname = OTAC-otacServicesjdsFailed
HID = OTAC0102
env = PRD
instance = <FQDN>:4030
job = otacprd
oid = 1.3.6.1.4.1.16.73.1.1.0
severity = critical
team = otac
Annotations
description = opentext Archive Center Document Service failed to run Status = 99 LABELS: map[__name__:otacServicesjdsstatus env:PRD instance:<FQDN>:4030 job:otacprd] Help: https://handel.atlassian.net/wiki/spaces/HITID/pages/714998011
summary = opentext Archive Center Document Service failed (instance <FQDN>:4030)
Source

Applies to

System	Version	Approved

System	Version	Approved
opentext Archive Server	9.6.x	Yes
opentext Archive Server	10.x	Yes
opentext Archive Center	16.x	Yes
opentext Archive Center	20.x	Yes

Summary

JBD Process stop working Correctly on the Archive Server

Sources of Errors

Storage Errors
Storage not available

Solution

CMD Commands to start again.

spawncmd status
spawncmd start jdb

opentext KB

Knowledge Base Search Results (opentext.com)