E-Mail Message:

Text	Picture

Text

Picture

Alerts Firing:
Labels:

alertname = BlackboxProbeFailedOTCSRestAPI
HID = WWW0108
Help =

WWW0108 Blackbox probe failed OTCS Rest API

env = TEST
hid = OTCSRESTLB
instance =

https://FQDN/OTCS/llisapi.dll/api/v1/ping

job = blackbox_exporter_otcs_rest
severity = P3
severity_desc = Moderat
team = hit-opsgenie

Annotations:

description = Blackbox probe failed

VALUE = 0
LABELS: map[__name__:probe_failed_due_to_regex env:TEST hid:OTCSRESTLB instance:https://FQDN/OTCS/llisapi.dll/api/v1/ping job:blackbox_exporter_otcs_rest]

summary = Blackbox probe failed due to regex (instance

https://FQDN/OTCS/llisapi.dll/api/v1/ping)
Source: https://OTWATCH/prometheus/graph?g0.expr=probe_failed_due_to_regex%7Bhid%3D~%22OTCSREST.%2A%22%7D&g0.tab=1

TBD

Applies to

System	Approved

System	Approved
OTCS FE
OTCS LB

Summary

The availablity of the OTCS Rest API service can be checked by verifying the URL https://OTCSinstance/OTCS/llisapi.dll/api/v1/ping for presence of the string below:

{"rest_api":[{"build":2,"href":"api\/v1","version":1}]}

Sources of Errors

In case the service is unresponsive it has a huge impact on the Content Server functionalities. Reason could be an overload or not running OTCS services.

Solution

Check the thread-status of the OTCS instances.

Check if the Content Server itself is available.

Try restarting the Content Server services.

In any case further analysis is required.