E-Mail Message:

Text	Picture
name: OTCS_wlock expr: oracledb_otcs_wlock_count for: 4h labels: HID: OTCS3001 Help: https://handel.atlassian.net/wiki/spaces/HITID/pages/1714520065 severity: P2 severity_desc: High team: hit-opsgenie annotations: description: They dont change the State since 4h summary: Content Server has Workflows in Wlock Table(instance {{ $labels.instance }})

Applies to

Summary

In Content Server, error messages may be encountered when attempting to perform actions such as "Send On", "Stop", or "Delete" on a locked workflow instance. There are various situations in which Content Server may lock a workflow instance, such as when a user suspends the workflow or when Content Server experiences a crash. In these cases, it becomes impossible for other users, including the Admin user, to modify the status of the locked workflow. Specifically, the user will be unable to proceed with a workflow step by selecting "Send On", or they will not be able to halt or remove a workflow from the Workflow Status section found in the Personal menu > Workflows.

Solution

Delete the Workflow ID from the Wlock Table

delete * from wlock where wlock_workid=<workid from the mail>

Sources of Errors

Restart to fast. The Admin server was not ready yet.

KB Referenz

Support articles, alerts & useful tools - Content Server - Extractor not processing items (regardless whether incremental indexing or full reindexing) (opentext.com)