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Labels
alertname = OTCS_AGENTs_daagent_not working
HID = OTCS1002
Help = https://handel.atlassian.net/wiki/spaces/HITID/pages/837681159
env = PRD
instance = localhost:10102
instanceIndex = 4
job = OTCS_PROD
llagentsDisplayName = OTCS0801BE01
llagentsInfoIndex = 30
llagentsJobName = daagent
llagentsStatus = OK
severity = critical
team = otcs
Annotations
description = They dont change the State since 15min
summary = Content Server daagent Agents not Working(instance localhost:10102)

Image Added

Applies to

System

Version

Approved

opentext Content Server

16.x

Yes

opentext Content Server

20.x

Yes

opentext Content Server

21.x

Yes

opentext Content Server

22.x

Yes

opentext Content Server

23.x

Yes

opentext Content Server

24.x

pending

Summary

The distributedagent need to Run 20m and Restart after that. if they stuck we need to Restart the Services.

...

Sources of Errors

  1. Database Locks of Tables

    1. Oracle Database

      1. Select for Database Lock

        Code Block
        select
   (select username from v$session where sid=a.sid) blocker,
   a.sid,
   ' is blocking ',
   (select username from v$session where sid=b.sid) blockee,
   b.sid
from
   v$lock a,
   v$lock b
where
   a.block = 1
and
   b.request > 0
and
   a.id1 = b.id1
and
   a.id2 = b.id2;

      2. Solution: → Contact your DB Admin he can Remove the Lock.

    2. SQL

      1. SQL Server Locks, Blocked Processes, and Two Easy Ways to Find Them | Diagram (wearediagram.com)