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Labels alertname = OTCS_AGENTs_daagent_not working HID = OTCS1002 Help = https://handel.atlassian.net/wiki/spaces/HITID/pages/837681159 env = PRD instance = localhost:10102 instanceIndex = 4 job = OTCS_PROD llagentsDisplayName = OTCS0801BE01 llagentsInfoIndex = 30 llagentsJobName = daagent llagentsStatus = OK severity = critical team = otcs Annotations description = They dont change the State since 15min summary = Content Server daagent Agents not Working(instance localhost:10102)

Applies to

Summary

The distributedagent need to Run 20m and Restart after that. if they stuck we need to Restart the Services.

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Sources of Errors

1. Database Locks of Tables

   1. Oracle Database

      1. Select for Database Lock

         Code Block
         select (select username from v$session where sid=a.sid) blocker, a.sid, ' is blocking ', (select username from v$session where sid=b.sid) blockee, b.sid from v$lock a, v$lock b where a.block = 1 and b.request > 0 and a.id1 = b.id1 and a.id2 = b.id2;

      2. Solution: → Contact your DB Admin he can Remove the Lock.

   2. SQL

      1. SQL Server Locks, Blocked Processes, and Two Easy Ways to Find Them | Diagram (wearediagram.com)

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